FAQ - Xingdong Electronics

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FAQ

Q What is the quality guarantee for the products produced by your company?

A
Our company strictly operates in accordance with the requirements of ISO9001 quality management system and ISO14001 environmental management system, fully ensuring product quality and meeting customer requirements for "high cost performance" products.
Q What services can your company provide?

A
Our company provides 7 * 24-hour online service in after-sales service, and arranges for dedicated personnel to handle any problems as soon as possible; In terms of value-added services, we will provide free samples and door-to-door delivery, assist customers in testing samples, and provide free consultation on cooling solutions; VIP service (ranked among the top 10 in annual sales, timely payment, monthly payment of over 200000 yuan.) will provide engineer assistance in development, technical training services, priority sampling, priority delivery, priority orders, dedicated personnel coordination, and priority recommendation of new products and technologies.
Q Can your company promptly and properly handle any abnormalities in the product?

A
Our products undergo full QC inspection during the production process, and after full inspection, they are randomly inspected by QA. To ensure that all products provided to customers are satisfactory and problem free to the greatest extent possible. When there are problems with the product, we have dedicated quality engineers to coordinate and respond quickly. Through professional analysis, identify the problem and solve it, fully taking responsibility for the customer.
Q How stable is your company's product?

A
Our company's ball products all use Japanese original NMB balls, ensuring absolute stability in terms of noise and lifespan indicators.
Q What is the suitability of your company's product package?

A
We can provide free samples for you to test, or we can make improvements according to your requirements.
Q Is your company's sample the same as the bulk order? Will there be any differences?

A
Samples and bulk orders, whether in terms of material selection or operation, are the same, and you can proceed with sample sealing recognition.
Q What is the delivery time for your company's products? Can you expedite early shipment?

A
Our company's products are usually shipped within 3-4 weeks. In case of special circumstances, we will negotiate with you and handle them properly.
Q Can your company offer us a better price?

A
Our company's prices are already the most favorable among products of the same industry type, and the quality is greatly guaranteed, with a high cost performance. Please rest assured to choose.
Q What is the life expectance of your company's products?

A
Our company's products can be used for 30000-50000 hours under normal conditions, which can fully meet the needs.

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Phone：+86-13528507673
Email： sales@xd-fans.com
Add：No. 2, Hengfeng 2nd Road, DaWo, Changping Town, Dongguan City, Guangdong Province, China

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